TendersGo Refund Policy

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At TendersGo, we strive to provide a robust platform that helps our users access valuable tender information across various countries. However, our refund policy is designed to ensure fairness and clarity for all users. Below are the detailed conditions under which refunds may or may not be granted.

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1. Eligibility for Refunds

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1.1 Service Unavailability
Refunds will be issued if TendersGo is unable to provide the necessary website access due to technical failures or prolonged downtime, rendering the platform inaccessible for users. This applies when users are completely unable to access TendersGo's services despite meeting all technical requirements and having a valid account.

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1.2 Limited to Platform Access
Refunds are strictly limited to situations where the platform itself is inaccessible. If users or members are able to access TendersGo, refunds will not be granted. TendersGo offers 10 free views upon email verification (and some users may also receive a 1-week free premium trial) to allow exploration of the platform before making a financial commitment.

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2. Non-Refundable Situations

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2.1 Personal Expectations
Refund requests cannot be made based solely on a member's personal expectations not being met. TendersGo operates as a search engine that aggregates and directs users to third-party resources. We do not guarantee that these external resources will meet individual user expectations or requirements.

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2.2 External Resource Access Issues
TendersGo has no control over the content, availability, or functionality of third-party websites or documents linked through our platform. Therefore, we cannot issue refunds if a user encounters issues such as broken links, inaccessible documents, or language barriers on external sites. Users acknowledge that TendersGo's role is to facilitate access to these resources, not to manage or control them.

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2.3 Responsibility for Tender Documents
TendersGo is not responsible for providing or hosting tender documents, such as RFPs, RFQs, RFIs, RFTs, ITBs, and others. Our platform directs users to sources where these documents may be found. Given the varied and often non-standardized data structures and legal frameworks across countries, it is not feasible for TendersGo to guarantee access to every specific document. Users should be aware that official procurement portals and purchasing platforms operate independently and may have their own access restrictions.

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3. Refund Processing

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3.1 Deduction of Fees
In the event of a refund being approved, any associated bank or transaction fees incurred during the purchase or refund process will be deducted from the refund amount. These fees are the responsibility of the member and will not be reimbursed by TendersGo.

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3.2 Refund Request Process
To request a refund, members must contact TendersGo’s customer support team with detailed information about their issue. Requests will be reviewed on a case-by-case basis. TendersGo reserves the right to decline refund requests that do not meet the criteria outlined in this policy.

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4. Special Considerations

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4.1 Free Trials and Promotional Offers
Refunds will not be granted for services accessed during free trials or promotional periods. These offers are designed to allow users to evaluate TendersGo’s services before committing to a paid plan. Users are encouraged to make full use of these trials to determine if the platform meets their needs.

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4.2 Cancellation of Subscriptions
If a user chooses to cancel their subscription, they may do so at any time. However, refunds will not be issued for any remaining time on the subscription unless the cancellation is due to a proven fault on TendersGo’s part. Members will continue to have access to the platform for the duration of the current billing cycle.

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4.3 Force Majeure
TendersGo will not be liable for refunds in situations arising from events beyond our control, such as natural disasters, wars, or changes in government regulations that impact the availability of tender information.

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5. Acceptance of Terms

By registering and using TendersGo, all members agree to this Refund Policy and acknowledge that they have been provided with adequate opportunity to review these terms. This policy is designed to be transparent and to protect both the company and the user by setting clear expectations.