TendersGo Refund Policy

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At TendersGo, we strive to provide a robust platform that helps our users access valuable tender information across various countries. However, our refund policy is designed to ensure fairness and clarity for all users. Below are the detailed conditions under which refunds may or may not be granted.

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1. Eligibility for Refunds

1.1 Service Unavailability

Refunds will be issued if TendersGo is unable to provide the necessary website access due to technical failures or prolonged downtime, rendering the platform inaccessible for users. This applies when users are completely unable to access TendersGo's services despite meeting all technical requirements and having a valid account.

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1.2 Limited to Platform Access

Refunds are strictly limited to situations where the platform itself is inaccessible. If users or members are able to access TendersGo, refunds will not be granted. TendersGo offers 10 free views upon email verification (and some users may also receive a 1-week free premium trial) to allow exploration of the platform before making a financial commitment.

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2. Non-Refundable Situations

2.1 Personal Expectations

Refund requests cannot be made based solely on a member's personal expectations not being met. TendersGo operates as a search engine that aggregates and directs users to third-party resources. We do not guarantee that these external resources will meet individual user expectations or requirements.

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2.2 External Resource Access Issues

TendersGo has no control over the content, availability, or functionality of third-party websites or documents linked through our platform. Therefore, we cannot issue refunds if a user encounters issues such as broken links, inaccessible documents, or language barriers on external sites. Users acknowledge that TendersGo's role is to facilitate access to these resources, not to manage or control them.

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2.3 Responsibility for Tender Documents

TendersGo is not responsible for providing or hosting tender documents, such as RFPs, RFQs, RFIs, RFTs, ITBs, and others. Our platform directs users to sources where these documents may be found. Given the varied and often non-standardized data structures and legal frameworks across countries, it is not feasible for TendersGo to guarantee access to every specific document. Users should be aware that official procurement portals and purchasing platforms operate independently and may have their own access restrictions.

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3. Refund Processing

3.1 Deduction of Fees

In the event of a refund being approved, any associated bank or transaction fees incurred during the purchase or refund process will be deducted from the refund amount. These fees are the responsibility of the member and will not be reimbursed by TendersGo.

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3.2 Refund Request Process

To request a refund, members must contact TendersGo’s customer support team with detailed information about their issue. Requests will be reviewed on a case-by-case basis. TendersGo reserves the right to decline refund requests that do not meet the criteria outlined in this policy.

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4. Special Considerations

4.1 Free Trials and Promotional Offers

Refunds will not be granted for services accessed during free trials or promotional periods. These offers are designed to allow users to evaluate TendersGo’s services before committing to a paid plan. Users are encouraged to make full use of these trials to determine if the platform meets their needs.

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4.2 Cancellation of Subscriptions

If a user chooses to cancel their subscription, they may do so at any time. However, refunds will not be issued for any remaining time on the subscription unless the cancellation is due to a proven fault on TendersGo’s part. Members will continue to have access to the platform for the duration of the current billing cycle.

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4.3 Force Majeure

TendersGo will not be liable for refunds in situations arising from events beyond our control, such as natural disasters, wars, or changes in government regulations that impact the availability of tender information.

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4.4 One-Time Free Trial and Automatic Renewal Policy

The 1-month free trial offered by TendersGo is a one-time promotional offer available exclusively to first-time users. This trial provides full and unlimited access to the platform at no cost for the duration of the trial period.

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During the free trial period, no charges will be applied. However, unless the user actively cancels the automatic renewal before the end of the trial period, the subscription will automatically renew at the regular subscription price in effect at that time.

 

TendersGo clearly and explicitly informs users on the free trial activation screen, within the Membership Management page, and across its policies that:

 

Automatic renewal is enabled by default.

It is the sole responsibility of the member to cancel the automatic renewal prior to the renewal date.

 

Failure to cancel will result in automatic subscription renewal and billing.

A notification email is sent prior to the automatic renewal to inform the user of the upcoming charge.

If the automatic renewal is not canceled in time and the system generates a legal invoice and processes the payment, no refunds will be issued under any circumstances.

 

Cancellations made on the same day the automatic payment is processed or after the invoice has been issued are considered invalid by the system and do not entitle the member to a refund.

 

The 1-month free trial does not automatically cancel at the end of the trial period. Users who activate the free trial acknowledge and accept that they must manually cancel the automatic renewal if they do not wish to continue with a paid subscription.

 

Refund requests based on claims such as oversight, forgetfulness, lack of awareness, or post-payment cancellation requests will not be accepted. TendersGo does not issue refunds for charges resulting from failure to cancel automatic renewal after benefiting from the free trial.

 

By activating the 1-month free trial, users expressly agree to these terms and acknowledge that all relevant information regarding automatic renewal, cancellation responsibility, and refund limitations has been clearly disclosed across TendersGo’s platform and policies.

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4.5 Email Notification and User Responsibility Disclaimer

Email notifications regarding upcoming automatic renewals are sent by TendersGo to the email address provided by the user during registration and are considered valid and sufficient notice once dispatched by our system.

 

TendersGo is not responsible for email delivery issues arising from, but not limited to:

Spam or junk mail filtering

Email server restrictions

Incorrect or inactive email addresses

Mailbox storage limits

Email provider policies or technical failures

 

Users are solely responsible for ensuring that:

Their registered email address is accurate and active

Emails from TendersGo are not blocked or filtered

Spam or junk folders are regularly checked

 

Failure to receive, notice, read, or acknowledge notification emails does not constitute grounds for a refund, cancellation, or reversal of charges.

 

Regardless of email delivery or receipt, all subscription details, renewal dates, and automatic renewal settings are continuously and clearly accessible via the user’s Membership Management page. Users are expected to manage their subscription status directly through their account.

 

TendersGo’s obligation is limited to sending the notification email. The responsibility to monitor account status and cancel automatic renewal rests entirely with the member.

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5. Misuse of Platform and Data Scraping Policy

Any use of TendersGo for purposes other than its intended function, including data scraping, data collection, bot activity, unauthorized copying of data, or sharing information for commercial purposes without TendersGo's written consent, may result in account suspension. If any such activities are detected, TendersGo reserves the right to block accounts, including both paid and free memberships. Paid members' accounts may be permanently closed without any refund.

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TendersGo will also block or permanently restrict access to users engaged in malicious activities, such as using the platform for unauthorized commercial purposes, data scraping, or similar actions without TendersGo’s approval. In cases where system security protocols or TendersGo's security team identifies such behavior, accounts may be temporarily or permanently blocked. No refund will be issued under these circumstances.

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6. Acceptance of Terms

By registering and using TendersGo, all members agree to this Refund Policy and acknowledge that they have been provided with adequate opportunity to review these terms. This policy is designed to be transparent and to protect both the company and the user by setting clear expectations.